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Customer Experience Manager at

Momentus Technologies is searching for a Customer Experience Manager. In this role, you'll oversee the customer journey from onboarding to post-purchase support. Your main focus will be on improving customer satisfaction, retention, and loyalty. You'll collaborate with various teams and use your analytical skills to interpret customer data and drive improvements.
United States
Full Time

โœ… Pros

  • ๐ŸŒŸ Exceptional 401k match: 80% match of the first 10% deferral
  • โ˜€๏ธ Unlimited time off: Take a minimum of 15 days off for rest and recharging
  • ๐Ÿ‘ช Paid parental leave: We support you in life's important moments

โ›” Cons

  • ๐Ÿ‘” Dress code: Express yourself, but always strive to look professional
  • ๐Ÿข No specific job location: Work where and when it works best for you, but remember, it's still a job
  • ๐Ÿ“š Professional development: Unlimited training opportunities, but you'll need to be motivated to take advantage of them

๐Ÿ”ง Skills

Strategy development
Data analysis
Customer experience management
Proficiency in CEM software
Excellent communication
Collaboration across departments
Customer-centric mindset
Ability to influence stakeholders at all levels

๐Ÿ—ฃ๏ธ Impact

Your efforts as a Customer Experience Manager will directly impact the experiences of our customers around the globe. Your role will be pivotal in implementing strategies to retain customers and increase loyalty, which will ultimately boost our company's growth and reputation.

๐Ÿ‘‰ Responsibilities

  • Develop a customer experience strategy aligning with company objectives
  • Analyze customer feedback and implement improvements
  • Establish KPIs to measure customer satisfaction and retention
  • Act as an advocate for the customer within the company

๐Ÿ” Requirements

  • Bachelor's degree in business administration, marketing, or a related field
  • 3-5 years' experience in a customer experience role, preferably within the SaaS sector
  • Proficiency in CEM software and other tools to manage and analyze customer data

โœจ Benefits

  • Exceptional 401k match
  • Unlimited Time Off
  • Paid Parental Leave
  • Professional Development Opportunities

Application process

10 min
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