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Remote Mid-level Technical Customer Support - Content Security at ModSquad

ModSquad is seeking a Technical Customer Support specialist to provide top-notch service for our clients. You'll be the go-to guide for customers navigating our client's products or services, helping them understand and optimize their use.
Remote
Jamaica
Full Time

✅ Pros

  • Work from home 🏠
  • Flexible self-scheduling ⏰
  • Access to 'Hot Gigs' postings exclusive to the Mod Network

⛔ Cons

  • Lack of specified salary 💰
  • Chromebook is not sufficient 💻
  • Need to install MSQ security software and 2FA app on phone 📲

🔧 Skills

IP-based network administration
Linux systems administration
Network management and monitoring with NMS tools
Self-organized
Detail-oriented
Critical thinker
Excellent reasoning skills
English

🗣️ Impact

You'll be a key player in ensuring content security for digital television services worldwide and providing top-notch support for high-end clients. This role will allow you to flex your tech muscles and make a mark in customer service industry.

👉 Responsibilities

  • Handling tier 1 technical customer support
  • Guiding customers to the right answers
  • Solving customer concerns
  • Optimizing customers' use of client's product or services

🔍 Requirements

  • Dedicated computer with Windows 10 or above
  • Quality headset
  • Quiet workspace to take calls

✨ Benefits

  • Work on cool client projects
  • Potential to work with top-tier brands
  • Competitive hourly rate
  • Paid orientation

About ModSquad

ModSquad is a leading provider of Customer Experience (CX) services for the world's best brands, offering outsourced CX services on every platform for clients globally. Our focus on data-driven, AI optimized, and strategically deployed solutions sets us apart in the industry. Our proprietary models power cutting-edge technology to automate and optimize CX operations, helping clients achieve efficiency and exceed key performance indicators. We believe in supercharging ROI by delivering high-quality CX services at competitive rates with flexible commitments. Our goal is to help clients reduce costs, gain control, and increase quality in today's economic environment while staying prepared for the future. By increasing Customer Satisfaction (CSAT) and lowering Total Cost of Ownership (TCO), we help clients thrive in the competitive marketplace. Our remote workforce is the most secure on the planet, supporting the top 1% of global CX talent working on industry-leading technology. The benefits of our innovative platform are available now, with a pending patent to ensure ongoing security and efficiency. As experts in remote CX services, we say goodbye to traditional contact centers and embrace a modern approach to customer engagement. Our team of Mods, who are experts in customer service and community engagement, are at the forefront of CX interactions. We are always looking for great people to join our crew and contribute to our success. With a track record of success showcased in case studies with brands like VSCO, Kalderos, Vimeo, and Children's Miracle Network Hospitals, ModSquad continues to deliver picture-perfect CX solutions that disrupt industries and perform wonders for our clients. Join us at ModSquad and experience the future of customer experience services.

Application process

10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality

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