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Senior Customer Success Manager II - Hybrid Role at

May Mobility is looking for a Customer Success Manager II, who is passionate about our product, results driven, and excited to partner directly with customers. This role will report to the Director, Customer Success.
60K - 85K USD / YEAR
Full Time

✅ Pros

  • 🤑 Competitive salary range of $60,000-$85,000
  • 🌍 Hybrid work environment
  • 🚀 Opportunity to be part of a transformative industry

⛔ Cons

  • 🚗 Required to travel up to 25% of the time
  • 💼 Older company, founded in 2017
  • 📚 Must have a Bachelor's Degree

🔧 Skills

SaaS Customer Success, Customer Support, Consulting
Ability to develop and deliver educational content
Experience with cross-functional teamwork
Excellent verbal and written communication skills
Ability to explain complex topics in easily understood manner
Problem-solving in customer-facing environment

🗣️ Impact

The role will help define and grow the business by establishing long-term strategic relationships with customers, and ensure they implement May Mobility in alignment with their goals. Your work will directly contribute to minimizing congestion, expanding access and fostering more green, vibrant living spaces.

👉 Responsibilities

  • Establish business relationships with customers
  • Co-create customer success systems and processes
  • Identify tactics, strategies, and best practices for customers
  • Onboard and educate customers about May Mobility

🔍 Requirements

  • 5+ years experience in SaaS Customer Success, Customer Support, Consulting
  • Bachelor's Degree
  • Willingness to travel up to 25% of the time

✨ Benefits

  • Comprehensive healthcare suite
  • Rich retirement benefits
  • Generous paid parental leave
  • Flexible vacation policy

About May Mobility

May Mobility is a pioneering autonomous transportation company at the forefront of the mobility industry. Our dedication to providing safe and reliable transportation solutions sets us apart in the market. With a primary focus on the safety of our riders and other road users, we have integrated advanced technology into our vehicles to ensure the highest level of safety and efficiency. Our cutting-edge technology, including a combined sensor stack and our innovative Multi-Policy Decision Making platform, allows us to constantly monitor the road environment and anticipate potential hazards. This unique approach enables our vehicles to react quickly and make safe, predictable movements, ultimately creating a secure and reliable transportation experience for all. At May Mobility, we are committed to revolutionizing the way people travel and are on a mission to create a safer and more efficient transportation system for everyone. Join us as we lead the way in autonomous transportation and shape the future of mobility.

Application process

10 min
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