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Senior Support Manager (Remote) at

Join MariaDB and make a difference as a Support Manager. You’ll be the front-line interface for customers, guiding their success and growth. You'll resolve varied technical issues and offer top-notch support services.
Full Time

✅ Pros

  • 💻 100% Remote role
  • 🌍 Impact on billions of lives
  • ⏳ 25 days paid annual leave

⛔ Cons

  • 🌙 May need to work on nights, weekends and holidays
  • 🌏 Not open to worldwide applicants
  • 📦 No relocation or visa sponsorship

🔧 Skills

Expertise with MariaDB Server or MySQL Enterprise, and related tools
Strong knowledge of SQL and query optimization
Experience with cloud offerings and environments
Sysadmin experience (Linux, Windows, etc.)
Passion for serving customers
Strong troubleshooting and problem-solving skills
Self-motivated and capable of working autonomously
Excellent communication skills

🗣️ Impact

You’ll be part of a leading organization that powers apps we use every day, making a huge impact on the lives of billions. This is your chance to shape the future of software industry.

👉 Responsibilities

  • Deliver expert-level technical support services to worldwide customers
  • Utilize advanced troubleshooting skills and creative problem-solving
  • Work autonomously and be self-motivated
  • Occasionally work on nights, weekends and holidays

🔍 Requirements

  • Prior MariaDB, Percona or MySQL 24x7 support engineer experience
  • Proficient in one or more scripting languages (Bash, Python, Go, etc.)
  • Excellent written and spoken English communication skills

✨ Benefits

  • Competitive compensation package
  • 25 days paid annual leave (plus holidays)
  • Massive degree of flexibility and freedom
  • Unparalleled learning and growth opportunities

About MariaDB

MariaDB is a leading company in the field of open-source databases, specializing in enterprise open-source database solutions and a cloud platform called SkySQL MariaDB Cloud. The company's mission is to provide its customers with better response times and cost savings. They excel in creating cloud-scale applications using open-source technology and offer step-by-step tutorials for launching applications. MariaDB also provides a developer portal that connects users to advice and a community. MariaDB takes a unique approach to databases for the modern world. Their next-generation cloud databases are relational, scalable for both reads and writes using distributed SQL, and support any workload, including transactions and analytics. These databases are designed to function on all types of clouds, including public, private, and hybrid. MariaDB's solutions are trusted by notable companies such as Bandwidth, DigiCert, InfoArmor, Oppenheimer, Samsung, SelectQuote, and SpendHQ. One of MariaDB's flagship products is MariaDB Enterprise Server, a complete production-grade open-source database solution. It supports various workloads, including transactional, analytical, and combination workloads, for both relational and JSON data models. This server deploys scalable, highly available, and secure databases and data warehouses for operational transactions and interactive ad hoc analytics. MariaDB also offers MariaDB Xpand, a distributed SQL database designed for applications that require scalable transaction processing and operational analytics without compromising the relational data model and ACID transactions. This database is particularly suitable for online gaming, distributed mobile applications, IoT, and other applications that require scalability beyond what standard databases can offer. MariaDB's commitment to innovation and customer satisfaction is evident in their cutting-edge open-source database solutions and cloud services. They help businesses achieve better performance, cost savings, and scalability. With their flagship product, MariaDB ColumnStore, they offer a distributed, columnar storage system for efficient and high-performance data warehousing. They also provide the cloud-based solution MariaDB SkySQL, which combines the convenience and flexibility of cloud computing with the power of the MariaDB database portfolio and world-class support. Customers appreciate the ability to run their databases in any cloud without being locked into a specific system. The trust and reliability of MariaDB's solutions have earned them partnerships with renowned companies such as Pronto, Certified Power, and Hughes Network. These organizations have praised MariaDB for its ease of use, scalability, and valuable insights for managing databases in the cloud. MariaDB actively fosters a community of database experts and practitioners through their OpenWorks platform. This platform serves as a hub for exchanging knowledge, best practices, and success stories related to MariaDB's new-generation database products. Users can access on-demand session recordings to explore the performance and power of MariaDB's offerings. Overall, MariaDB is a forward-thinking company that combines the strengths of open-source technology, cloud computing, and expert support to deliver exceptional database solutions for businesses of all sizes.

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