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Senior Enterprise Customer Success Manager - Remote, Mountain Time Zone at

You will be the key contact for our customers post-sales and guide them towards successful implementation and adoption of LaunchDarkly. Your goal is to help customers see value and achieve their goals using our platform.
139K - 163K USD / YEAR
United States
Full Time

✅ Pros

  • 💰 Good pay range ($139,000 - $163,000)
  • 🌍 Remote role
  • 📈 Opportunity for learning and growth

⛔ Cons

  • ⏰ Must be based in the Mountain Time Zone regions
  • 💼 Senior level role
  • 🛠 Requires quick learning of technical product use-cases

🔧 Skills

Experience in onboarding/implementation, account management, or customer support
Ability to project manage customers
Ability to quickly learn technical product use-cases
Excellent communication skills
Highly organized & autonomous
Emotional intelligence, empathy, and negotiation skills
Team player

🗣️ Impact

You will guide engineers to the next frontier of DevOps by improving the effectiveness and productivity of software releases, delivering targeted experiences, and maximizing the business impact of every feature.

👉 Responsibilities

  • Plan successful onboarding and adoption with prospective customers
  • Document the onboarding process
  • Identify and mitigate risks
  • Sell additional products, services and features based on customer needs

🔍 Requirements

  • Must have 4+ years in a customer facing role
  • Must be able to balance reactive with proactive and prescriptive strategies
  • Must have the ability to quickly learn technical product use-cases

✨ Benefits

  • Competitive salary
  • Commission
  • Restricted Stock Units (RSUs)
  • Health, vision, and dental insurance

Application process

10 min
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