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Senior Staff Customer Success Manager (Office based) at

As a Staff Customer Success Manager at Kong, you'll be the champion for our most important customers. Your role will be to ensure successful adoption of Kong products while managing technical and support questions. You will work with customers on their needs and help them derive maximum value from Kong.
Remote
Australia
Full Time

✅ Pros

  • 🌟Work on innovative API technology
  • 🚀 Opportunity to shape the future of technology
  • 💼Senior role with impactful responsibilities

⛔ Cons

  • 🏢 Office-based role
  • 📈 High pressure environment
  • 🔀 Must be ready for multitasking

🔧 Skills

Customer relationship management
Technical account management
Project management
Knowledge of API platforms
Excellent communication skills
Attention to detail
Problem-solving
Self-supervision

🗣️ Impact

This role provides the opportunity to interface with a wide range of customers and represent Kong's values. You'll have the chance to shape the future of technology, with the aim of building a $10b+ company.

👉 Responsibilities

  • Ensure constant communication with customers
  • Establish business value for customers
  • Responsible for customer adoption
  • Manage customer escalations

🔍 Requirements

  • 5 years of experience in technical account management
  • Ability to manage multiple projects
  • Experience with API management platforms is a plus

✨ Benefits

  • Opportunity to work in innovative space
  • Opportunity to join at a high growth phase
  • Strong VC team
  • Great team culture

About Kong Inc.

Kong Inc. is a leading provider of cloud-native API management platforms, specializing in delivering innovative and comprehensive solutions to meet the evolving needs of businesses in the digital era. Recognized by Gartner as a Leader in the Magic Quadrant™ for Full Life Cycle API Management for three consecutive years, Kong has established itself as a trusted and expert provider in the industry. Understanding the critical role of APIs in enabling seamless integration and communication between different systems and applications, Kong offers a complete set of tools and capabilities to manage the entire API life cycle. From design and development to deployment and monitoring, Kong's platform empowers organizations to unlock the full potential of their APIs by adopting a cloud-native architecture. By focusing on scalability, resilience, and security, Kong enables businesses to build robust and secure digital ecosystems. With advanced features such as traffic management, authentication, authorization, and analytics, Kong ensures that APIs are not only efficiently managed but also optimized for performance and security. What sets Kong apart is its unwavering commitment to customer success. The company works closely with clients to understand their unique business requirements and provides tailored solutions that align with their goals. Kong's team of API experts and dedicated support staff are always available to assist customers at every step of their API management journey, ensuring a seamless and hassle-free experience. Choose Kong as your trusted partner for API management and unlock the true potential of your digital infrastructure. Experience the power of cloud-native API management with Kong Inc.

Application process

10 min
1
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2
Complete short assessments
3
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