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Entry Customer Success Manager (Hybrid) at KnowBe4

Join KnowBe4 as an Entry Customer Success Manager to build strong relationships with customers, helping maximize their lifetime value. Your job includes onboarding new customers, identifying upsell opportunities, and promoting frequent use of our products.
United States
Full Time

✅ Pros

  • 💰 Generous bonuses
  • 🌐 Hybrid work model
  • 🎓 Tuition and certification reimbursement

⛔ Cons

  • 📍 Location-bound (Greater Tampa Bay area)
  • 💻 Requires background in IT Security Field
  • 📈 Entry-level position

🔧 Skills

Experience with Salesforce or other CRM
Proficiency in Google Docs, MS Office, and web browsers
Knowledge of IT Security Field
Experience with Gmail
Strong verbal and written communication
Excellent time management and organization
Superior customer service
Strong collaborative and teamwork

🗣️ Impact

Play a vital role in a leading global security awareness training provider, helping organizations combat social engineering threats by empowering smarter security decisions.

👉 Responsibilities

  • Forge relationships with new customers and understand their objectives
  • Manage onboarding process and conduct product training
  • Monitor customer usage, adoption, and customer health metrics
  • Identify cross-sell opportunities for customer growth

🔍 Requirements

  • Associate’s Degree or equivalent work experience and education
  • Experience with Gmail, Google Docs, MS Office, web browsers
  • Familiarity with standard concepts, practices and procedures within the IT Security Field

✨ Benefits

  • Monthly bonuses and 401k matching
  • Fully paid medical insurance
  • Open/generous paid time off
  • Relaxed dress code in a modern, high-tech work environment

About KnowBe4

KnowBe4 is a globally recognized leader in security awareness training and simulated phishing attacks, dedicated to helping organizations defend against the pervasive threat of social engineering. With a vast customer base of over 60,000 clients worldwide, KnowBe4 offers a robust platform that includes an extensive library of security awareness training content and automated training campaigns, complete with reminder emails for optimal impact. Our platform boasts top-tier simulated phishing attacks, featuring thousands of templates and unlimited usage, as well as community phishing templates for added personalization. We acknowledge the varying security needs of organizations of all sizes, recognizing that employees are often the weakest link in IT security. As such, we provide tailored solutions for both small businesses with limited resources and large enterprises with intricate security requirements. Whether you are in need of a rapid deployment of a security awareness training program or seek a comprehensive solution for monitoring training effectiveness and return on investment, KnowBe4 offers the expertise and resources to assist. Additionally, our complimentary IT security tools enable you to assess your users and network for susceptibilities related to social engineering, spear phishing, and ransomware attacks. Opt for KnowBe4's industry-leading security awareness training and simulated phishing solutions to empower your organization to proactively address evolving cybersecurity threats and safeguard your network's integrity.

Application process

10 min
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