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Senior Manager, Customer Success at

A customer success manager role at insightsoftware, a global business data solution provider. The role involves leading a team to drive customer success outcomes, increasing customer lifetime value, using data-driven insights, and playing a crucial role in customer escalations.
United States
Full Time

✅ Pros

  • 🌎 Globally influential role
  • 💼 Senior management position
  • 🎯 Opportunity to shape company's business objectives

⛔ Cons

  • 🧳 Up to 25% travel required
  • 🤝 Must handle customer escalations
  • 🚀 High responsibility role

🔧 Skills

Experience in both on-prem and cloud-based success models
Experience integrating acquired companies into success model
Strong ability to track, analyze, and report on Customer Success metrics
Strong communication and presentation skills
Ability to manage and lead a team
Ability to handle customer escalations effectively

🗣️ Impact

As a manager, you'll make a significant impact on customer experience, retention and expansion, influencing over 32,000 organizations globally. You'll be a key player in shaping business objectives and driving financial intelligence.

👉 Responsibilities

  • Lead team to deliver excellent customer experiences and boost retention and referrals
  • Develop success plans, monitor customer satisfaction, and manage health scores
  • Use data-driven insights to understand customer behavior
  • Act as a key player in customer escalations across the company

🔍 Requirements

  • 3+ years of management experience in customer success
  • Bachelor’s Degree or equivalent experience
  • Ability to travel up to 25%


INSIGHT SOFTWARE SOLUTIONS LIMITED is a leading provider of financial reporting, business intelligence (BI), budgeting, and enterprise performance management (EPM) software. With our flagship product, insightsoftware, we empower organizations to streamline their financial processes, make data-driven decisions, and drive business growth. Our software is designed to save significant time and effort in financial operations. By automating and centralizing financial data, we eliminate the tedious manual tasks associated with data gathering and reporting. This allows finance teams to access real-time insights and focus on value-added activities. We understand the importance of efficient financial operations in driving business success. Our comprehensive suite of solutions enhances financial visibility, improves accuracy, and accelerates financial reporting processes. We cater to organizations of all sizes and industries, providing tailored solutions that address specific challenges. Customer satisfaction and continuous innovation are at the core of our values. Our team of highly skilled professionals works closely with clients to deliver customized solutions and provides ongoing support and training to maximize the value of our software. Whether you are a small business or a multinational corporation, INSIGHT SOFTWARE SOLUTIONS LIMITED is dedicated to helping you transform your financial operations and drive sustainable growth. Experience the power of insightsoftware and unlock the full potential of your financial data.

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