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Mid-level Customer Experience Specialist, Omni-channel - Office-Based at

Join Informa Markets as a full-time Customer Experience Specialist in our Fashion Division. You'll provide top-notch support, increasing customer satisfaction and driving revenue growth.
48K - 65K USD / YEAR
United States
Full Time

✅ Pros

  • 💰 Competitive salary range of $48,000 - $65,000
  • 🎓 Learning and development plan to assist with your career development
  • 🎈 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!

⛔ Cons

  • 🚗 You may need to travel to tradeshows
  • ⏰ May require weekend work
  • 💻 This role is office-based, not remote or hybrid

🔧 Skills

Customer service experience
Proficiency with customer support software like Salesforce, Zendesk, or Fresh Desk
Ability to manage multiple projects
Exceptional interpersonal skills
Strong attention to detail
Customer-centric mindset
Excellent written and verbal communication skills
English (required)
Additional languages (highly desirable)

🗣️ Impact

You’ll have a direct impact on customer satisfaction by swiftly resolving issues and inquiries. You will be the voice of the customer within the company, contributing to the increase in service quality and revenue growth.

👉 Responsibilities

  • Assist in delivering outstanding customer experience for fashion exhibitors
  • Manage customer experience systems for smooth post-contract customer onboarding
  • Provide omnichannel customer support and help navigate the client journey
  • Manage customer experience inbox, engage in upselling, and ensure SLAs are met and exceeded

🔍 Requirements

  • 1-3 years of experience in customer service or similar roles
  • Proficiency with Salesforce, Zendesk, Fresh Desk or similar software
  • Flexible schedule with availability for travel to tradeshows and weekend work

✨ Benefits

  • Career development plan
  • Competitive Benefits with 401k match
  • Paid parental leave
  • Become a shareholder through ESPP


IIRIS is a global company that champions specialists in various industries by providing them with events, digital products, and academic research services. As a part of Informa, a FTSE100 company with a strong presence in over a hundred markets and subject matter categories, IIRIS connects specialists with knowledge, enabling them to learn more, know more, and do more. IIRIS is focused on accelerating growth in revenues, profits, and cashflow. Through strategic acquisitions, such as Winsight and Tarsus, the company strengthens its position in the specialist B2B Foodservice market and solidifies its leadership in the B2B market. With a portfolio of brands and businesses under the Informa umbrella, IIRIS ensures that all its entities share the common goal of connecting people, knowledge, and ideas. With scale leadership positions in Academic and B2B Markets, IIRIS offers exposure to the growing, global knowledge and information economy. The company provides a wide range of digital-first, data-driven products and powerful live and on-demand events across a dozen specialist markets and subject matter categories. IIRIS operates in various divisions, including Taylor & Francis, a renowned publisher of advanced academic research and knowledge. Through Taylor & Francis, IIRIS aims to foster human progress by disseminating knowledge. Informa Markets focuses on connecting businesses, buyers, and suppliers worldwide through in-person exhibitions, live events, and online platforms. Informa Connect provides businesses and professionals with connections and learning opportunities through live and on-demand events, training programs, and specialized digital content. Informa Tech offers market insights, market access, and digital demand generation services to the global tech community. At IIRIS, the company takes pride in being a people business and strives to create a supportive and inclusive culture. They celebrate diversity and offer opportunities for individuals to bring ideas to life and make a real difference in their customers' markets. Sustainability is a key focus for IIRIS, with a commitment to integrating environmentally friendly practices into all aspects of the business. Through their FasterForward program, IIRIS aims to make a positive impact on the markets and communities they operate in. The company is recognized as a Carbon Neutral Company and ranks at the top of the global media sector in the Dow Jones Sustainability Index. Join IIRIS and be part of a forward-thinking company that champions sustainability and works towards building a better future.

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