• For individuals
  • For companies
  • Bug Report

Senior Customer Success Manager - Remote (Saudi Region) at

Immersive Labs is seeking a talented Customer Success Manager for the Saudi region. The role involves providing exceptional customer value, ensuring satisfaction, and managing customer programs. You'll work closely with cross-functional teams and be instrumental in driving the company's growth.
Full Time

✅ Pros

  • Great impact on world's biggest brands 💼
  • Remote work 🏠
  • Rapidly growing company 🚀

⛔ Cons

  • Requires high energy and proactivity 😅
  • Need to manage multiple projects 🧩
  • Preferred experience in security or risk management 🔒

🔧 Skills

Customer relationship management
Program/project management
Business reviews
Troubleshooting customer issues
Strong verbal and written communication
Excellent planning and organisational skills
Leadership qualities
Proactive in issue resolution

🗣️ Impact

You'll be a major contributor to a global leader in cybersecurity. You'll help to protect the revenues and reputations of major brands, and be part of a team that's reshaping the cybersecurity landscape.

👉 Responsibilities

  • Be the main point of contact for assigned accounts
  • Perform customer onboarding and conduct business reviews
  • Work with sales to identify renewal concerns or upsell opportunities
  • Manage customers' issues and satisfaction as a continuous project

🔍 Requirements

  • Experience in post-sales/pre-sales
  • Experience in program and/or project management
  • Ability to troubleshoot and solve customer issues independently

✨ Benefits

  • Additional benefits allowance
  • Flexible and remote working options
  • 'Learn Anything' fund for career and learning development
  • Share in the company's success with share options

Application process

10 min
Enter basic info about yourself
Complete short assessments
Send an application and get free feedback about your personality

Find remote & hybrid jobs 🌎

Take psychological tests
Gain valuable insights
Get free self-development tools