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Senior Customer Success Manager - Remote (Saudi Region) at

Immersive Labs is seeking a talented Customer Success Manager for the Saudi region. The role involves providing exceptional customer value, ensuring satisfaction, and managing customer programs. You'll work closely with cross-functional teams and be instrumental in driving the company's growth.
Remote
Full Time

✅ Pros

  • Great impact on world's biggest brands 💼
  • Remote work 🏠
  • Rapidly growing company 🚀

⛔ Cons

  • Requires high energy and proactivity 😅
  • Need to manage multiple projects 🧩
  • Preferred experience in security or risk management 🔒

🔧 Skills

Customer relationship management
Program/project management
Business reviews
Troubleshooting customer issues
Strong verbal and written communication
Excellent planning and organisational skills
Leadership qualities
Proactive in issue resolution
Arabic

🗣️ Impact

You'll be a major contributor to a global leader in cybersecurity. You'll help to protect the revenues and reputations of major brands, and be part of a team that's reshaping the cybersecurity landscape.

👉 Responsibilities

  • Be the main point of contact for assigned accounts
  • Perform customer onboarding and conduct business reviews
  • Work with sales to identify renewal concerns or upsell opportunities
  • Manage customers' issues and satisfaction as a continuous project

🔍 Requirements

  • Experience in post-sales/pre-sales
  • Experience in program and/or project management
  • Ability to troubleshoot and solve customer issues independently

✨ Benefits

  • Additional benefits allowance
  • Flexible and remote working options
  • 'Learn Anything' fund for career and learning development
  • Share in the company's success with share options

Application process

10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality

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