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Mid-level Hybrid Customer Success Manager at

Customer Success Manager at Immersive Labs is responsible for managing a book of customers, developing strategic partnerships, and ensuring effective onboarding.
United States
Full Time

✅ Pros

  • 💪 Drive market innovation
  • 👩‍💻 Flexible remote working
  • 🎉 Monthly socials and sports clubs

⛔ Cons

  • 🚗 Periodic travel required
  • 📚 May require learning new cybersecurity skills
  • 🏢 Office visits may be needed

🔧 Skills

Customer success management
Project management
Sales strategy development
Cybersecurity knowledge (preferred)
Exceptional planning
Effective communication
Stellar presentation skills
Customer relationship management

🗣️ Impact

This role helps protect big brands like Citi, Pfizer, Daimler, Humana, and HSBC by providing cyber resilience solutions. You'll ensure customers get the most out of our products and drive their success.

👉 Responsibilities

  • Ensure effective customer onboarding
  • Train clients on product usage
  • Identify upsell and cross-sell opportunities
  • Run customer success reviews

🔍 Requirements

  • 3-5 years of related experience in a SaaS environment
  • Willing to travel periodically
  • Experience in cybersecurity is a plus

✨ Benefits

  • Share options and rewards
  • Health, dental, and disability insurance
  • 401K match up to 5%
  • 33 holiday days, two volunteering days, and birthday off

Application process

10 min
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