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Senior Customer Success Manager (Hybrid - Sydney or Melbourne) at Hudl

As a Customer Success Manager, you'll manage a portfolio of clients in the professional sports industry, ensuring they get the most out of their subscription and renew for the next season.
Remote
Australia
Full Time

✅ Pros

  • Flexible work-life balance 😎
  • Opportunities for career growth 🚀
  • Inclusive workplace culture 🌈

⛔ Cons

  • 3 days a week in office 😷
  • Working under minimum supervision might not be for everyone 😱
  • Overseas managers, time-zone differences could be tricky ⏰

🔧 Skills

Client management
Product demonstration
Goal setting and achievement
API knowledge
Strong communication
Customer relationship building
Autonomy
Proactivity

🗣️ Impact

By helping clients maximize their subscription benefits, you'll change the way the world views sports. Through continuous learning and growth, you'll shape your career while making a lasting impact in the sports industry.

👉 Responsibilities

  • Develop strong relations with customers
  • Support and manage accounts
  • Demonstrate products and educate customers
  • Work towards achieving renewal targets

🔍 Requirements

  • Client-facing experience in a tech company
  • Excellent communication and presentation skills
  • Basic understanding of what an API is

✨ Benefits

  • Flexible vacation time and company-wide holidays
  • Career development resources
  • Well-equipped workspace
  • Support for mental health

Application process

10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality

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