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Remote Senior Client Services Manager at

At HelpFlow, we're looking for a Client Services Manager to lead our team. You'll be managing a client portfolio, spot and solve issues, guide client relationships, and identify growth opportunities.
Remote
Philippines
Full Time

✅ Pros

  • 💰 Salary depends on experience
  • 🏠 Fully remote role
  • 🕺 Weekends off

⛔ Cons

  • ⏰ May need to work in various US, UK/Ireland, or APAC timezones
  • 💻 Must have your own computer setup
  • 📄 Experience in B2B client management required

🔧 Skills

Client Management
Client Experience Process Management
Team Leadership
Project Management
Good at problem-solving
Excellent communication skills
Personable and confident
Can convert objectives into tactical execution
English

🗣️ Impact

You'll be the face of our customer service, ensuring the delivery of quality services to e-commerce businesses. Plus, you'll provide leadership that could reshape how customer service is delivered, contributing to HelpFlow's growth.

👉 Responsibilities

  • Smooth and on-time client onboarding and launch
  • Stabilize client relationships through regular check-ins
  • Mitigate risks and manage Client Risk Playbooks
  • Improve Client Success processes in day-to-day operations

🔍 Requirements

  • Must have stable high-speed internet and a backup option
  • Must have a reliable computer setup including a headset, mic, and webcam for meetings
  • Must be fluent in English

✨ Benefits

  • Health insurance reimbursement
  • Paid time off
  • Weekends off
  • Work from home

Application process

10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality

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