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Senior Support Engineer - Vault (Hybrid) at HashiCorp

Join HashiCorp's Vault Support Engineering team as a Sr. Support Engineer, where you'll get to troubleshoot complex tech issues and directly influence a fast-growing business.
Full Time

✅ Pros

  • Get to work with a global, remote team 🌍
  • Chance to learn new technologies quickly 🚀
  • Work with major cloud platforms and distributed systems ☁️

⛔ Cons

  • Requires working in-office 1-3 times per week 😞
  • Troubleshooting high-visibility technical issues under pressure 😰
  • Must be prepared for periodic on-call rotation for production down issues ⏰

🔧 Skills

Troubleshooting technical issues
Understanding of Vault Enterprise and related HashiCorp Product Suite
Ability to read complex code and familiarity with Github
Experience with scripting tool of choice
Excellent problem-solving and analytical skills
Great communication and collaboration abilities
Detail-oriented and self-motivated
Ability to effectively manage customer relationships

🗣️ Impact

As a key player on the team, your contribution will help us maintain customer satisfaction, improve product growth, and ensure efficient problem-solving.

👉 Responsibilities

  • Debugging and resolving customer issues
  • Attending product meetings and contributing to product growth and development
  • Documenting and recording all interactions with customers
  • Improving processes and tools in collaboration with the team

🔍 Requirements

  • 5 years of Support Engineering experience or a comparable customer-facing technical role
  • Experience with major cloud platforms, distributed systems, microservice architecture, and containers
  • Based in the Netherlands and able to commute to Amsterdam or other major cities

✨ Benefits

  • Work with a team of 9 engineers having a direct impact on HashiCorp’s business
  • Opportunity to continuously learn and increase knowledge
  • Role contributing to product documentation, customer knowledge base, and best practices guides
  • Flexible work location with a hybrid model

Application process

10 min
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