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Mid-level Customer Support Representative (Remote) at

Granicus is looking for a Customer Support Representative with 1 to 3 years of experience in a technical support or customer service role and a bachelor’s degree in computer science or Information Technology or equivalent. The candidate should have a knack for problem-solving, enjoy helping others and be patient with customers who are less tech-savvy.
Full Time

✅ Pros

  • 🚀 Progressive career path
  • 💻 Remote work
  • 🌍 Impacting global communities

⛔ Cons

  • 😓 Dealing with difficult customers
  • 🕗 Night shift work
  • 💨 Fast-paced technology changes

🔧 Skills

Technical support
Customer service
Knowledge of IT

🗣️ Impact

Working at Granicus, you can contribute to improving governments' connections with their constituents. The company's technology brings governments closer to the people they serve, driving meaningful change for communities globally. This role provides an opportunity to grow within the company and become a skilled technical support agent.

👉 Responsibilities

  • Serve customer needs
  • Implement technology in an equitable and inclusive manner
  • Problem-solving technical issues
  • Expand knowledge and skills

🔍 Requirements

  • 1-3 years of experience in a customer service role
  • Bachelor’s degree or equivalent
  • Ability to work remotely in night shift with minimum supervision

Application process

10 min
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