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Mid-level Remote Support Readiness Specialist - Service Delivery at GitLab at GitLab

This is a role at GitLab aimed at keeping the quality of support high by identifying trends through data analysis and working cross-functionally. You'll interact with various departments, create dashboards, gather metrics and use data to drive better customer outcomes.
59K - 126K USD / YEAR
United States
Full Time

✅ Pros

  • 💰 Competitive salary range depending on location
  • 🌍 All remote, asynchronous work environment
  • 🚀 Opportunities for growth and development

⛔ Cons

  • 🔍 High attention to detail required
  • 🚅 Fast-paced work environment
  • 🎓 Continuous learning curve

🔧 Skills

Data analysis and reporting
Practical problem solving
Understanding of business processes
Proficiency in GitLab or readiness to learn
Excellent written and verbal communication
Strong team player
Service-oriented attitude
Out-of-the-box thinking

🗣️ Impact

You will be instrumental in improving the customer support experience and efficiency at one of the world's largest all-remote companies. In turn, this will positively impact GitLab's vast customer base of over 100,000 organizations.

👉 Responsibilities

  • Identify ticket trends and health by customer and ticket types
  • Provide insights to help inform priorities based on customer impact and support efficiency
  • Own and drive projects to completion in a cross-departmental function
  • Manage a fast-paced queue of requests, prioritize them according to business impact

🔍 Requirements

  • 1-3 years experience in a business-supporting role
  • Proficiency in data analysis; pulling data from various sources
  • Ability to use GitLab or readiness to learn how to fully utilize it

✨ Benefits

  • Health, financial, and well-being support
  • Flexible Paid Time Off
  • Equity Compensation & Employee Stock Purchase Plan
  • Home office support

Application process

10 min
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