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Senior Manager, Customer Success (remote) at GitLab

GitLab, a globally recognized company, is seeking a Senior Manager for their Customer Success team. The role requires the candidate to manage and mentor a team of customer success managers, ensuring account health and exceeding company goals. The role also requires strategic thinking and collaboration across the organization.
Full Time

✅ Pros

  • 💻 100% remote job
  • 🌏 Global company with a diverse team
  • 🎯 Clear pathways for career development

⛔ Cons

  • 🌐 Must be located in Australia or Singapore
  • 🕑 May require working in different time zones
  • 💡 Requires broad knowledge in software development and leadership

🔧 Skills

Knowledge in software development lifecycle processes and tools
Experience with agile and/or DevOps practices
Experience in leading teams and driving software adoption
Strong management and leadership skills
Excellent communication and interpersonal skills
Strategic thinking to solve challenges

🗣️ Impact

As a Senior Manager, you'll have a significant influence not only on your team but also on GitLab's customer success. Your leadership will directly affect our customers' satisfaction and our company's growth.

👉 Responsibilities

  • Oversee the overall health and care of accounts while exceeding GitLab expectations in knowledge and execution
  • Enable the team to exceed performance levels and career development
  • Develop strong relationships with customers at a senior level
  • Represent GitLab leadership in both internal and external interactions and reflect GitLab values

🔍 Requirements

  • Candidate must be located in Australia or Singapore
  • Experience leading teams, driving software adoption, and building customer success practices
  • Experience with software development lifecycle processes and tools, as well as agile and/or DevOps practices

✨ Benefits

  • Health, finance, and well-being support
  • Unlimited paid time off
  • Equity compensation & employee stock purchase plan
  • Home office support

Application process

10 min
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