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Senior Manager, Customer Success Managers, NEUR - Remote at GitLab

Join GitLab as a Manager for our Customer Success Managers team. Our platform empowers 100,000+ organizations to deliver software faster and more efficiently. You will be part of our mission to align with customers' business outcomes, enable them on their use cases, and expand into additional ones ensuring ongoing and ever-improving customer satisfaction.
Full Time

✅ Pros

  • All remote work environment 🌍
  • Unlimited PTO (paid time off) 😎
  • Equity Compensation Employee Stock Purchase Plan 💰

⛔ Cons

  • Requires experience in software development lifecycle processes and tools 🤯
  • Requires knowledge of cloud/container technologies 🧐
  • Requires ability to work with senior executives (VP/CxO) 😅

🔧 Skills

Knowledge of software/technology sales and consulting
Experience with software development lifecycle processes and tools
Knowledge of cloud/container technologies
Leadership and mentoring skills
Strong communication and interpersonal skills
Ability to develop strategies and translate them into initiatives

🗣️ Impact

Make a genuine impact by mentoring and enabling the team to exceed company growth and retention forecasts. Develop senior-level relationships and work closely with other team leaders to ensure customer satisfaction. Your role is pivotal in the success of our global, remote team.

👉 Responsibilities

  • Mentor and enable the Customer Success Managers (CSM) team
  • Establish and manage goals and responsibilities for CSMs
  • Develop senior-level relationships with customers
  • Identify and implement process improvements

🔍 Requirements

  • Proven track record in software/technology sales, consulting or customer success
  • Experience leading teams and building customer success management practices
  • Ability to collaborate across the organization and with external stakeholders

✨ Benefits

  • Support for your health, finances, and well-being
  • Unlimited PTO (paid time off)
  • Equity Compensation Employee Stock Purchase Plan
  • Home office support

Application process

10 min
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