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Senior Remote Customer Success Manager SaaS US at

Join Firstup as a Customer Success Manager for our SaaS product, working with global Enterprise customers. You'll be a key part of our long-term customer relationships, working in a fast-paced, entrepreneurial environment.
60K - 90K USD / year

✅ Pros

  • 🚀 High-growth, inclusive environment.
  • 🌍 Opportunity to influence millions of work lives globally.
  • 🏡 Remote work.

⛔ Cons

  • 🔄 Rapidly changing space might require adaptability.
  • 💼 High responsibility role.
  • 🚩 Might need to deal with ambiguity.

🔧 Skills

Customer Success experience.
Project management skills.
Analytical skills.
Knowledge of Enterprise IT and internal communication domains.
Ability to develop strong customer relationships.
Excellent communication and presentation skills.
Problem-solving skills.
Ability to collaborate with multiple teams and be the voice of the customer.

🗣️ Impact

You'll be part of a movement to improve work-life experiences for millions globally, helping to shape Firstup's offerings and ensuring our customers' success. Your work will directly contribute to Firstup's growth and success, with your efforts impacting our long-term customer relationships.

👉 Responsibilities

  • Lead multiple customer engagements and grow Firstup's SaaS solutions.
  • Develop strong relationships with customers and become their trusted advisor.
  • Analyze customer metrics and develop recommendations to drive success.
  • Manage project activities and ensure successful completion of deliverables.

🔍 Requirements

  • Five or more years of Customer Success experience.
  • Experience working with Enterprise customers in a SaaS environment.
  • Ability to manage project scope and deliver projects within scope, budget, and timeline.

✨ Benefits

  • Excellent PTO program.
  • Great health benefits.
  • Friendly work environment.
  • Opportunities for personal and professional growth.

Application process

10 min
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