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Senior Customer Success Manager (Hybrid) at EasyPost

As a Customer Success Manager, you'll cultivate solid relationships with EasyPost customers. You'll understand their needs and growth plans and offer personalized support to ensure their success and satisfaction. You'll also be responsible for maintaining detailed customer data.
United States
Full Time

✅ Pros

  • Competitive compensation 🤑
  • Flexible work schedule ⏰
  • Unlimited growth opportunities 🚀

⛔ Cons

  • Might have to have hard conversations 🥴
  • Previous experience in shipping and logistics preferred (but not required) 😅
  • Knowledge of Salesforce and Zendesk a plus (but again, not required) 🧐

🔧 Skills

Customer relationship management
Data management
Knowledge of Salesforce and Zendesk
Experience in shipping and logistics
Excellent communication skills
Problem-solving abilities
Self-starter with a strong desire to succeed
Ability to work independently and as part of a team

🗣️ Impact

Join EasyPost, the YC unicorn that’s revolutionizing the shipping industry. By becoming our Customer Success Manager, you'll help shape the shipping infrastructure of the future and make a substantial impact on a product that ships millions of packages daily.

👉 Responsibilities

  • Build and maintain long-term relationships with customers
  • Understand customer needs and help them expand with EasyPost’s services
  • Conduct regular check-ins to assess the health of the account
  • Maintain customer data in the company's CRM

🔍 Requirements

  • Must be authorized to work in the United States
  • Bachelor’s Degree or equivalent work experience
  • Experience in a customer facing role

✨ Benefits

  • Comprehensive medical, dental, vision, and life insurance
  • 401(k) match
  • Monthly work from home stipend
  • Paid time off

About EasyPost

EasyPost is a leading company in the shipping and logistics industry, offering a simple and efficient solution through their best-in-class Shipping APIs. With their end-to-end flexibility, EasyPost empowers businesses to have more control over their parcel shipping and logistics processes. One of EasyPost's key offerings is the Create Label tool, which is powered by their Shipping API. This tool is recognized as the most powerful shipping solution available in the market. It enables small businesses to effortlessly create shipping labels, verify addresses, track packages, and even insure their shipments, all through EasyPost's intuitive and user-friendly interface. What sets EasyPost apart is that it requires no coding knowledge, making it accessible to all users. Businesses can quickly sign up and get started within minutes, eliminating the need for complex integration processes. Additionally, EasyPost offers a generous offer where the first $250 of shipping is on them, allowing businesses to experience their exceptional service and benefits right from the start. With EasyPost, businesses can save up to 88% on retail rates, making it an affordable solution for all shipping needs. They offer exclusive rates through their platform, allowing businesses to take advantage of USPS Commercial Pricing, UPS Marketplace Shipping, and other special carrier rates for both domestic and international shipments. This ensures that businesses can spend less on shipping while still using trusted carriers. EasyPost boasts a network of over 100 carriers and serves customers in more than 200 countries and territories. This extensive network allows for efficient and reliable shipping services worldwide. The company is known for its industry-leading uptime rate of 99.99%. This means that customers can rely on the platform without worrying about downtime, even during peak seasons. In fact, EasyPost had zero major outages in the peak seasons of 2020, 2021, and 2022, despite the significant growth in ecommerce due to the COVID-19 pandemic. This track record demonstrates EasyPost's commitment to providing a reliable and uninterrupted shipping API service. Overall, EasyPost offers a comprehensive and user-friendly solution for businesses looking to streamline their shipping processes. With their modern APIs, exclusive rates, and outstanding uptime, EasyPost is the go-to choice for businesses of all sizes. Start shipping today and take advantage of the first $250 on them. EasyPost is a reliable partner for businesses of all sizes, providing a seamless and efficient shipping solution that streamlines operations and enhances customer satisfaction.

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