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Remote Support Engineer - Cast at

e-Core is looking for a Support Engineer with a knack for problem-solving. You will be in charge of providing technical solutions to our clients, aiming for the highest level of customer satisfaction.
Remote
Brazil
Full Time

✅ Pros

  • 💼 Chance to work with big industry players
  • 🌎 Fully remote role
  • 👥 Inclusive and diverse work environment

⛔ Cons

  • 🔧 You'll often be in troubleshoot mode
  • ⏰ Might require some late-night chats with clients in different time zones
  • 👔 Formal attire required even for video calls 😉

🔧 Skills

Experience with SQL
Knowledge of Javascript, CSS and HTML
Familiarity with Splunk
Understanding of Agile Methodologies
Excellent communication skills
Strong problem-solving abilities
Teamwork and collaboration
Active-listening
English

🗣️ Impact

By joining us as a Support Engineer, you'll work with big industry players, aiding in their business transformation and growth. You will be a bridge-builder, creating a better future with more opportunities.

👉 Responsibilities

  • Perform triage, root cause analysis, debugging and troubleshooting across Atlassian products
  • Respond to customer queries in a timely and accurate way, via customer service portal, video-call or chat
  • Identify customer needs and help end-users use the product correctly
  • Follow up with customers to ensure their technical issues are solved

🔍 Requirements

  • Experience in troubleshooting web applications in front end environment
  • Understanding about network technologies
  • Familiarity with REST API's

✨ Benefits

  • Health, dental, and life insurance
  • Meal and/or Food allowance
  • 15 days of vacation every 6 months
  • Gympass partnership

About e-Core

e-Core is an innovative and highly reputable company that specializes in providing cutting-edge digital solutions to a wide range of clients. With a strong focus on delivering business impact, e-Core helps both fast-growing startups and established companies build innovative digital products, modernize their technology platforms, and optimize their digital operations. With a combination of global experience and expertise in emerging technologies, e-Core is able to offer its clients the most advanced and effective solutions available in the market. The company takes pride in its ability to enhance innovation and improve customer experience through its outstanding digital solutions. By incorporating strategy, design, and engineering, e-Core ensures that each client receives tailored solutions that address their unique needs. One of the key services offered by e-Core is platform modernization, which helps businesses prepare for the cloud. Through strategic partnerships and a diverse range of skills and expertise, e-Core guides its clients through a seamless journey towards digital acceleration. The company's deep understanding of the cloud and its associated technologies allows it to provide valuable insights and support in transitioning to a more efficient and scalable digital infrastructure. A major strength of e-Core lies in its team of dedicated professionals who are passionate about co-creating solutions to their clients' business challenges. By closely collaborating with clients, e-Core ensures that the solutions provided are personalized and aligned with their specific goals and objectives. This client-centric approach fosters trust and long-term partnerships, which has made e-Core a trusted and reliable partner for well-known brands. e-Core's track record of successful projects and satisfied clients solidifies its position as a leader in the digital solutions industry. Whether it's modernizing digital operations, embracing agility and automation, or preparing for the cloud, e-Core is committed to delivering innovative and impactful solutions that drive business success.

Application process

10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality

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