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Senior Associate Manager (Hybrid), Consumer Retention Marketing, New Verticals at Doordash

Associate Manager role focused on Consumer Retention Marketing for DoorDash's New Verticals. The role involves strategic marketing, CRM program launching, and working with cross-functional teams to drive growth and customer retention.
158K - 186K USD / YEAR
United States
Full Time

✅ Pros

  • 💰 Competitive salary range based on location
  • 🏢 Hybrid role offering flexibility
  • 🎉 Opportunity to work in a rapidly growing company like DoorDash

⛔ Cons

  • 🔎 Potential challenges in strategic planning and execution for new business lines
  • 👨‍💻 High degree of cross-functional collaboration required
  • 📊 Requires strong analytical skills for data-driven decision making

🔧 Skills

Experience in customer retention marketing, customer engagement, or CRM operations
Ability to develop and execute email and in-app campaigns
Capable of creating adhoc campaigns and detailed customer journey flows
Basic knowledge of SQL, HTML and data visualization platforms (e.g. Tableau, Periscope)
Ability to think big and strategize
Strong stakeholder management and interpersonal skills
Ability to build strong internal relationships and consensus on initiatives
Strong analytical skills to create data-driven marketing strategies

🗣️ Impact

This role has a huge potential to shape the growth of emerging business lines at DoorDash, such as Grocery and Beauty. It directly impacts customer experience and retention, thereby contributing to the company's overall mission of empowering local economies.

👉 Responsibilities

  • Support new business lines through strategic, multi-channel CRM strategies
  • Manage end-to-end development and execution of email and in-app campaigns
  • Create adhoc campaigns and detailed customer journey flows
  • Track initiatives, report progress, and identify next steps from campaign learnings

🔍 Requirements

  • Candidates must possess a minimum of 4+ years experience in customer retention marketing, customer engagement, or CRM operations
  • Candidates should have a strong entrepreneurial spirit and ability to build strong internal relationships
  • Candidates need to have a Bachelor’s degree or equivalent experience; Master’s degree is a plus

✨ Benefits

  • Comprehensive benefits package for full-time employees, including healthcare benefits
  • 401(k) plan including an employer match
  • Well-being benefits like wellness expense reimbursement, paid time off, paid parental leave
  • Opportunities for equity grants

Application process

10 min
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