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Remote Mid-level Client Onboarding Manager at Deel

As a Client Onboarding Manager at Deel, you will guide new strategic customers through a successful deployment during their first 1-2 months on the platform. You'll become a pro user of Deel, provide guidance on features, partner with internal teams, and contribute to customer experience optimization.
United States
Full Time

✅ Pros

  • 💼 High-growth startup with a recent valuation of $12B.
  • 🌍 Remote work with a global, diverse team.
  • 🚀 Opportunity to shape the future of international payroll and compliance.

⛔ Cons

  • 😬 Fast-paced, challenging environment may not suit everyone.
  • ⏰ Working across multiple time zones can be demanding.
  • 📚 High learning curve with fintech or HRtech.

🔧 Skills

Experience in Customer Onboarding or Customer Success for a B2B SaaS product.
Capability to design effective onboarding plans.
Understanding of fintech or HRtech (bonus).
Effective communication and presentation skills.
Customer-oriented mindset.
Ability to work well with diverse teams.
Thrives in a fast-paced, challenging environment.
English fluency is essential, Spanish and/or Portuguese fluency is a bonus.

🗣️ Impact

At Deel, we're erasing hiring borders and connecting global talent to top companies. You'll play a key role in our mission to make hiring a global, hassle-free process. By joining our fast-growing company, you'll have a chance to shape the future of international payroll and compliance.

👉 Responsibilities

  • Help new customers with onboarding and successful deployment during their first 30-60 days.
  • Become an expert user of the Deel platform to train customers.
  • Partner with internal teams to deliver the best customer experience.
  • Suggest ideas for optimizing customer onboarding workflows.

🔍 Requirements

  • 2-5 years experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product.
  • Must be action-oriented, anticipating next steps, and a natural project manager.
  • High attention to detail and ability to design an effective onboarding plan for clients.

✨ Benefits

  • Competitive pay and scalable benefits.
  • Stock grant opportunities.
  • Additional perks based on employment status and country.
  • Flexibility of remote work, including WeWork access where available.

About Deel

Deel is a groundbreaking HR platform that is reshaping the landscape of global workforce management. Our comprehensive suite of features and tools empowers businesses to efficiently and effectively manage their teams, whether they are contractors or employees. One of the standout advantages of Deel is its ability to facilitate global hiring without the need for businesses to establish legal entities in each location. This eliminates the complexities and time-consuming processes associated with establishing legal entities and allows businesses to seamlessly onboard new team members from anywhere in the world. In addition to simplifying the hiring process, Deel streamlines HR management for global teams. Our intuitive interface and robust functionality enable businesses to easily manage and track employee information, contracts, and performance evaluations. No matter where they are located, businesses have access to the tools they need to effectively manage their global workforce. Deel also offers a payroll consolidation feature, which simplifies payroll management for businesses. By centralizing payroll processes, businesses can streamline their operations and ensure accurate and timely payments to their employees and contractors. Compliance is a top priority for Deel. We stay up-to-date with the constantly evolving global HR regulations, ensuring that businesses remain compliant in all areas, including labor laws, tax regulations, and contractor classification. With Deel, businesses can have peace of mind knowing that their HR practices align with legal requirements. In summary, Deel is transforming the future of global HR management. Our comprehensive features, user-friendly interface, and dedication to compliance make us the go-to platform for businesses seeking efficient and effective management of their global teams.

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