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Remote Junior Support Engineer at

Support Engineer at Cotiviti assists in managing recovery efforts for production processes, SLA’s and client satisfaction.
76K - 95K USD / YEAR
United States
Full Time

✅ Pros

  • 💰 Salary ranges from $76,000 to $95,000
  • 🏠 Remote role
  • 👥 Global team environment

⛔ Cons

  • 🔄 May involve on-call or shift rotations
  • 🔀 Multitasking between multiple roles
  • 👩‍💻 Previous Help Desk experience needed

🔧 Skills

Knowledge of SQL, Oracle, PL/SQL, MS Access and DB Management tools
Proficiency with PowerShell, Bash or VB scripting, Java EE and/or.NET frameworks
Understanding of application architectures, workflows and monitoring tools
Knowledge of commonly used information technology concepts, practices and procedures
Strong communication
Ability to work in a cross-functional team
Problem-solving skills
Help Desk experience

🗣️ Impact

The role could influence the company's operational excellence and client's satisfaction. It could help progress the candidate's career by becoming a subject matter expert in troubleshooting and resolving application support issues.

👉 Responsibilities

  • Communicating directly with clients and management for any production events
  • Troubleshooting and resolving application support and file processing issues
  • Documenting and improving Production Support processes
  • Supporting disaster recovery and business continuity planning and testing

🔍 Requirements

  • Bachelor's degree in computer science, information technology, or related technical field
  • 3-5+ years of experience developing/supporting enterprise-level applications software
  • Ability to troubleshoot application issues and escalate to supporting engineering teams

✨ Benefits

  • Medical, dental, vision, disability, and life insurance coverage
  • 401(k) savings plans
  • Paid family leave
  • 17-27 days of Paid Time Off (PTO) per year

About Cotiviti

Cotiviti is a leading healthcare analytics company that specializes in unlocking previously unrealized cost savings in the medical and administrative payment process. With a comprehensive range of solutions, our company ensures payment accuracy and maximizes financial efficiency for healthcare providers throughout the entire payment lifecycle. Our core area of expertise lies in risk adjustment, where we provide complete prospective and retrospective solutions to ensure appropriate reimbursement for healthcare services. Through in-depth analysis and identification of potential risks, we help our clients optimize their revenue and improve financial performance. At Cotiviti, we understand the importance of quality and performance in the healthcare industry. Our trusted and proven analytics enable us to analyze and communicate financial and clinical performance, empowering our clients to make informed decisions and drive improvements in patient care. In addition to our focus on payment accuracy and risk adjustment, we are committed to consumer engagement. Through tailored multi-channel outreach, we drive action and improve health outcomes for individuals, ensuring they receive the care they need. Furthermore, Cotiviti offers retail solutions that help our clients find hidden value in their data. We support supplier audit reviews, contract compliance, and overpayment recoveries, ensuring that businesses in the healthcare industry are operating efficiently and effectively. With our comprehensive range of services and expertise, Cotiviti is dedicated to helping our clients navigate the complex healthcare landscape, improve financial performance, and deliver high-quality care to their patients.

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