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Remote Junior Graduate Customer Success Manager at

This role is a stepping stone in the Customer Success Manager team at Canonical. The key goal is to ensure customer satisfaction by resolving tech issues, facilitating the adoption of new products, and supporting expansion within existing accounts.
Remote
Full Time

✅ Pros

  • Work from anywhere in the world 🌍
  • Opportunities for professional development 📚
  • Performance-based annual bonuses 💰

⛔ Cons

  • You might need to juggle multiple tasks at once 🤹
  • Working remotely can sometimes feel isolating 🏝️
  • High expectations from a global company 🌐

🔧 Skills

Problem-solving
Campaign management
Onboarding
Product introduction
Empathy
Passion for technology
Excellent presentation skills
Teamwork
Fluency in English
Knowledge of a language other than English is a plus

🗣️ Impact

The role is set to enhance customer experience on all fronts, from Ubuntu to open source infrastructure and applications. As a Customer Success Manager, you'll interact with a broad user base, guiding them from onboarding to success.

👉 Responsibilities

  • Resolve customer ticket requests
  • Develop and maintain problem-solving and onboarding materials
  • Drive campaigns targeting multiple customers across digital platforms
  • Onboard new customers and introduce them to our products

🔍 Requirements

  • Customer-facing experience
  • Organizational skills
  • Ability to interact with all departments

✨ Benefits

  • Personal learning and development budget
  • Annual compensation review
  • Employee Assistance Programme
  • Priority Pass for travel and travel upgrades

Application process

10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality

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