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Senior Lead IT Engineer at Boldr

As a Lead IT Engineer at Boldr, your role will involve leading a team to provide Tier 3 support to an enterprise SaaS collaboration platform. You will work intimately with Engineering and Support teams to investigate and solve complex issues, design solutions to improve client processes, and cultivate growth opportunities for your team.
Remote
Mexico
Full Time

✅ Pros

  • Opportunity to be part of a global team 🌍
  • Room for growth and development 🚀
  • Play a key role in shaping the company's future 🗝️

⛔ Cons

  • Potentially high-pressure role 🤯
  • May require working across different time zones ⏰
  • Technical expertise required 💻

🔧 Skills

Technical Support
Team Management
PHP, Rails, and JavaScript
Analytical and problem-solving skills
Authentic and Curious
Passionate about client satisfaction
Organizational and prioritization skills
Excellent in communication

🗣️ Impact

Playing a pioneering role at Boldr, a global B-Corp aspiring to employ over 5000 people by 2027, your work will directly influence the quality of client experiences, the efficiency of their processes, and the growth of your team members.

👉 Responsibilities

  • Providing Tier 3 Technical Support
  • Monitoring and managing team performance
  • Acting as the lead for the engineers
  • Providing weekly, monthly, and quarterly reports on team performance

🔍 Requirements

  • Bachelor's degree in a relevant field
  • At least 1 year of experience in team management
  • At least 2-3 years of experience in PHP, Rails, and JavaScript

✨ Benefits

  • Private Health Insurance
  • Paid Time Off
  • Training
  • Mental Health Support

About Boldr

Boldr is a leading outsourcing company that specializes in building high-performing global teams in ethical and impactful ways. Our mission is to honor our clients' values and deliver on their goals by rethinking traditional outsourcing practices. We work closely with our clients to create teams that not only meet their needs but also make a positive impact in the communities where we operate. Our dedication to ethical business practices and community involvement is evident in our various initiatives, such as hosting webinars on deploying AI and automation in customer support and sharing updates on our community impact efforts. One of the key aspects that sets Boldr apart is our ability to provide uninterrupted support for our clients and their customers, even during challenging situations like blackouts. We have a global network of support teams that are prepared and empowered to handle any obstacles that may arise, ensuring that our clients receive the highest quality service at all times. With Boldr, clients can trust that they are working with a company that not only delivers results but also makes a positive difference in the world. We are dedicated to building strong, impactful global teams that align with our clients' values and goals, setting the standard for ethical outsourcing practices.

Application process

10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality

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