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Remote Junior Customer Service Representative (Spanish/English) at Binance

Join Binance as a Customer Service Representative and play a crucial role in assisting users with their queries related to our cryptocurrency exchange platform. You'll be communicating in both Spanish and English to provide quality support in a fast-paced environment.
Costa Rica
Full Time

✅ Pros

  • 💼 Join a world-leading, rapidly growing blockchain ecosystem
  • 💻 Flexible working hours & remote-first
  • 🌍 Work with diverse, world-class talent

⛔ Cons

  • 🕑 May require working in different shifts
  • 💰 Salary information isn't provided
  • 🛠️ Can be a high-pressure role

🔧 Skills

Customer service skills
Documentation skills
Understanding of the crypto industry
Teamwork spirit

🗣️ Impact

Help Binance speed up the adoption of cryptocurrency and increase the freedom of money around the globe. Besides, your career growth is boundless with our continuous learning and development opportunities.

👉 Responsibilities

  • Manage inbound calls, live chat, and other service methods
  • Ensure accurate, valid, and comprehensive information
  • Handle customer complaints by providing solutions within the time limits
  • Support other business units accurately documenting customer requests

🔍 Requirements

  • College degree or higher
  • Ability to work under pressure
  • Can accept different work shifts

✨ Benefits

  • Endless learning and growth opportunities
  • Ability to work on unique projects
  • Competitive salary and benefits
  • Casual work attire

Application process

10 min
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