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Senior Customer Success Manager at

The Senior Customer Success Manager is an integral part of the Customer Experience Team at Automox. The job involves building strong relationships with customers, understanding their needs, and providing them with maximum value from our solution. The role involves problem-solving, identifying growth opportunities, and working cross-functionally with other teams.
105K - 126K USD / YEAR
United States
Full Time

โœ… Pros

  • Opportunity to be a part of a fast-growing SaaS company ๐Ÿš€
  • Cross-functional roles with exposure to different teams ๐Ÿ˜Ž
  • Chance to directly influence customer satisfaction and company growth ๐Ÿ“ˆ

โ›” Cons

  • Could involve handling difficult conversations ๐Ÿ˜…
  • Requires sound understanding of a technical product ๐Ÿง 
  • Work may involve dealing with multi-divisional, multi-geographical customers ๐ŸŒ

๐Ÿ”ง Skills

Customer Success Management
Account Management
Business Development
Data Analysis
Customer relationship management
Concise and articulate communication
Ability to work independently

๐Ÿ—ฃ๏ธ Impact

This role significantly influences customer satisfaction and retention at Automox, directly affecting the company's growth and reputation. Your success will hinge on making every interaction end with a happy customer.

๐Ÿ‘‰ Responsibilities

  • Develop strong relationships with customers and understand their business goals
  • Identify at-risk customers and find opportunities for expansion
  • Lead scheduled Business Reviews with customers
  • Create comprehensive customer profiles using multiple data points

๐Ÿ” Requirements

  • 4+ years of experience in Customer Success, Account Management, Business Development or a related client-facing role
  • Experience handling difficult conversations with customers
  • Experience with multi-divisional, multi-geographical customers

About Automox

Automox is a leading IT operations cloud solution that specializes in the management and control of patching, configuration, and overall performance for Windows, macOS, and Linux endpoints. The company takes pride in offering a modern and streamlined platform that eliminates the need for outdated legacy tools and complicated VPNs. Trusted by top organizations worldwide, Automox provides powerful automation capabilities that free up valuable time for IT professionals to focus on more enjoyable tasks. With its unified platform for Windows, macOS, and Linux, users can consolidate their toolset and avoid the hassle of navigating between multiple platforms. One of the standout features of Automox is its cloud-based approach to patching. Rather than relying on outdated VPNs and distribution servers, users can conveniently manage and update their devices from anywhere in the world. This flexibility is particularly valuable in today's cloud-centric IT landscape. Automox not only simplifies patching and configuration management but also enhances security and IT workflows. By leveraging existing infrastructures and tools, Automox offers complete visibility and control for every Windows, macOS, and Linux endpoint, regardless of scale. This empowers IT professionals to take real-time action and drive strategic value and security outcomes for their business. With Automox, users can enjoy full endpoint visibility and reporting across their on-prem, cloud, or hybrid environment, all from a centralized platform. The company offers a comprehensive suite of solutions, including automated patching, configuration management, compliance management, and hands-free control of any device. Say goodbye to manual patching with Automox's user-friendly platform. Whether it's Windows, macOS, or Linux, users can automatically patch their devices and ensure they stay up to date with the latest security measures. With its intuitive interface and powerful automation capabilities, Automox revolutionizes the management of IT operations and provides a seamless and efficient solution for organizations of all sizes.

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