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Senior Technical Support Engineer at Autofleet

Autofleet is seeking a service-oriented Technical Support Engineer to provide top-notch support to their enterprise customers. With a focus on problem-solving and customer support, you'll also take part in Quality Assurance and provide product feedback.
Remote
United States
Full Time

✅ Pros

  • Opportunity to be part of a dynamic and fast-paced start-up 🚀
  • Chance to work with a range of different technologies and products 👨‍💻
  • Encouragement to take initiative and learn new skills 🧠

⛔ Cons

  • Fast-paced start-up environment may require longer hours ⏰
  • Potential need to keep up with rapidly changing technologies 🔄

🔧 Skills

Technical support experience
Experience with API management tools like Postman
Experience with API troubleshooting and problem-solving
Knowledge of web technologies and scripting languages
Excellent organizational skills
Strong communication skills
Service-oriented mindset
Self-motivated
English

🗣️ Impact

As a part of Autofleet, you'll have the opportunity to support one of the world's largest vehicle fleet operators and transportation providers, helping to optimize operations and drive efficient operations.

👉 Responsibilities

  • Provide technical support to enterprise customers
  • Employ problem-solving skills to solve customer issues
  • Stay up-to-date with new Autofleet products and improvements
  • Work with Product and R&D to investigate issues and provide customer feedback

🔍 Requirements

  • 3+ years of experience in technical support; B2B and SaaS product is preferable
  • Experience in bug/incident investigation and root cause analysis
  • Solid technical aptitude and a passion for learning new technologies

✨ Benefits

  • Opportunity to be part of a fast-growing start-up
  • Chance to work with a range of different technologies
  • Take part in company projects

About Autofleet

Autofleet is the industry-leading optimization platform for fleets and mobility operators, providing end-to-end software solutions for efficient, reliable, and sustainable transportation services. With Autofleet, companies can easily launch and optimize on-demand delivery and passenger ride services, increasing completed rides, reducing ETAs, and unlocking new business opportunities using a universal fleet. Autofleet's platform streamlines fleet operations by automating the vehicle lifecycle on a single platform, resulting in reduced downtime, increased utilization and revenues, and complete visibility and control over operations. The Fleet Planning Simulator allows companies to design optimal fleet strategies and accurately predict operational and financial KPIs within minutes, empowering businesses to make data-driven decisions. In addition, Autofleet assists with fleet electrification by optimizing EV charging and providing full TCO analysis across different EV models. By planning optimal charging infrastructure, companies can improve both customer and employee experiences while reducing environmental impact. As the demand for sustainable rideshare services grows, Autofleet is uniquely positioned to support highly efficient and optimized operations, delivering exceptional customer experiences. With AI-driven technology and best-in-class operations, Autofleet is the go-to solution for companies looking to launch new mobility services quickly and optimize existing ones. Partnering with Autofleet enables companies to accelerate their growth and de-risk their operations in the rapidly evolving mobility industry. Autofleet collaborates with partners like TeraWatt to provide insights on strategic locations and charger capacity for fleets, leveraging expertise in charging and infrastructure requirements. Their simulator empowers businesses to make data-driven decisions on optimal electrification plans, helping them understand the impact of electrifying heavy vehicles on operations. Furthermore, Autofleet plays a crucial role in developing new autonomous shuttle services that better manage fleets and serve commuters. With world-class teams available 24/7 for top-notch customer support, Autofleet's platform is enterprise-grade, GDPR compliant, and ISO 27001 certified, ensuring the highest standards of data privacy and security. With a scalable and reliable micro-service architecture and over 99.99% uptime, Autofleet is the trusted partner for optimizing fleet and mobility operations.

Application process

10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality

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