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Mid-level SMB Customer Success Manager at

Articulate is hiring a SMB Customer Success Manager to be a part of their incredible team and help customers with post-sales journey, ensuring a great customer experience using Articulate 360.
Remote
United States
Full Time

✅ Pros

  • Chance to work with a leading SaaS provider 😎
  • Opportunity to significantly improve customer experience 🎯
  • Be part of a human-centered organization 👫

⛔ Cons

  • Fast-paced work environment may not suit everyone 😓
  • High volume of customer management may be challenging 🐙
  • Must be available during requested business hours, Monday – Friday ⏰

🔧 Skills

Experience in customer-facing roles
Experience working in a high-volume environment
Knowledge in Salesforce and SaaS
Strong relationship-building skills
Resilient and adaptable
Ability to work independently and as part of a team

🗣️ Impact

This role has the potential to drastically improve customer experience and retention, ultimately contributing to the overall success of Articulate.

👉 Responsibilities

  • Manage post-sales activity, relationship-building and execution for Articulate 360 customers
  • Conduct regular customer check-ins and provide kick off calls
  • Prioritize and manage a high volume of customers to ensure on-time renewals
  • Be a customer advocate and provide internal feedback on how 360 can better serve customers

🔍 Requirements

  • 3+ years experience in customer-facing, account management or sale roles
  • Strong verbal and written communication skills
  • BA or BS degree or equivalent

✨ Benefits

  • Working with diverse customers from 170 countries 🌍
  • Chance to be part of an organization listed in Inc. Magazine’s Best Workplaces 2022 🏆
  • Opportunity to make a positive impact in the world 🌈

About Articulate

Articulate is an industry leader in providing e-learning software solutions that enable businesses and organizations to create high-quality online training programs effortlessly and efficiently. With over 120,000 clients globally, including all Fortune 100 companies, Articulate has established itself as the preferred choice for creating engaging and effective online training content. The company's user-friendly creator tools make it easy for teams to create customized courses that cater to the specific needs of their organization. Additionally, Articulate offers a vast library of templates and resources to ensure that even novice designers can produce top-notch content. Whether you require training for employees, customers, or stakeholders, Articulate has the tools and expertise to assist you in creating the ideal online training program.

Application process

10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality

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