Hybrid Mid-level Customer Success Manager at Appspace
This is a role as a Customer Success Manager at Appspace, where you'll manage customer accounts from onboarding through renewal, with focus on customer support, satisfaction, and retention. You will work closely with other teams to ensure customer needs are met, drive product adoption, and escalate support tickets when necessary.
Remote
Australia
Full Time
✅ Pros
- Competitive salary 💰
- Flexible work schedule 🕐
- Remote work opportunities 🏠
⛔ Cons
- Could be demanding with multitasking 🔄
- Requires quick learning for software changes 📚
- Need to work closely with various internal resources 👥
🔧 Skills
Account management
Customer support
Salesforce familiarity
Software adoption
Excellent communication
Interpersonal skills
Multitasking
Proactive and innovative
🗣️ Impact
Your work will directly affect customer satisfaction and product adoption, maintaining lasting relationships and promoting the value of Appspace. This role is an opportunity to build critical skills in account management, customer relations, and software adoption.
👉 Responsibilities
- Manage customer accounts from onboarding through renewal
- Work closely with cross-functional teams to address customer needs
- Drive adoption of new product features
- Escalate support tickets as needed
🔍 Requirements
- 3-5 years of professional work experience
- Experience in business development, account management, or sales
- Degree in Business, Computer Science/Information Technology or related field preferred
✨ Benefits
- Competitive salary
- Generous PTO
- Flexible work schedules
- Mental health resources
About Appspace
Appspace is a leading workspace management software and workplace communication platform that is transforming the way organizations connect their physical and digital workplaces. With a focus on breaking down communication barriers and streamlining operations, Appspace offers a user-friendly platform that is designed to enhance employee productivity, satisfaction, and safety.
The platform features Appspace Cards, customizable HTML templates that allow users to easily share information while maintaining brand consistency. These Cards can be tailored with fonts, colors, logos, layouts, and more, ensuring that all communications align with the organization's brand identity. Additionally, responsive Cards ensure that content displays perfectly on various devices and platforms, including TVs, computers, phones, and popular workplace apps like SharePoint, Teams, and Slack.
Appspace also supports organizations in rolling out new services efficiently by providing seamless integration of security, legal compliance, and support from a single vendor. The platform offers features like fast check-in and capacity management to keep workplaces secure, while also enabling users to reserve desks, rooms, and other spaces in accordance with capacity planning rules.
With Appspace, organizations can target content to specific audiences, track communication performance, and analyze visitor behavior to optimize workplace efficiency. The platform also supports global and local needs by offering localized channels, settings, and preferences, as well as self-service options for training videos, directories, and wayfinding.
Appspace's ability to integrate with popular software and hardware tools, its emphasis on security and compliance, and its scalable cloud-first architecture make it a versatile and comprehensive solution for businesses of all sizes. By enhancing workplace communication, management, and safety, Appspace empowers organizations to create a more efficient, productive, and engaging workplace environment.
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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