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Remote Technical Support Engineer - Mid Level at Ampd Energy

Ampd Energy is hiring a Technical Support Engineer to oversee the operation and after-sales service of their innovative products in Australia. This role involves working closely with the sales and engineering teams to ensure product reliability and a positive customer experience.
Full Time

✅ Pros

  • 🙌 Rapidly growing company
  • 🌍 Work with innovative and environmental technologies
  • 🚀 Potential for career advancement

⛔ Cons

  • 🛫 Frequent travel
  • 🌚 May require working in off-hours
  • 🏪 Occasionally visiting field warehouse

🔧 Skills

Knowledge of industrial electrical theory and installation techniques
Understanding of national electrical code
Experience with electrical and electronic systems
Proficient in the use of multimeters, current clamp probes, megger testers, and ground loop impedance testers
Ability to educate and train others
Excellent planning and time management skills
Excellent communication skills
Ability to work well independently

🗣️ Impact

The Technical Support Engineer will be instrumental in the company's mission to create a zero-emission, silent future for construction. This role offers the prospect of managerial duties in the future as the company grows.

👉 Responsibilities

  • Oversee the installation and commissioning of the product
  • Conduct inspections and troubleshoot issues remotely and at the customer site
  • Diagnose issues and help solve root causes
  • Manage professional relationships with customers and field engineering partners

🔍 Requirements

  • 30% Travel requirement
  • Occasional visits to field warehouse
  • Ability to work in off-hours

✨ Benefits

  • Multicultural working environment
  • Competitive salary
  • Full medical, dental and travel insurance coverage
  • Uber travel policy for business travel & during out-of-regular-hours

Application process

10 min
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