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Remote Senior Customer Success Manager at

Airtable is seeking a Strategic Customer Success Manager to partner with enterprise customers, and to help them leverage the product to drive impact. This role sits at the intersection of sales, product, and marketing, and will involve both strategy and relationship building.
172K - 288K USD / YEAR
United States
Full Time

✅ Pros

  • 💰 Competitive salary: $172,000 - $288,000 based on location
  • 🌍 Remote work possible
  • 📈 Opportunity for stock options and bonuses

⛔ Cons

  • ⏰ Time management challenges due to diverse customer lifecycles
  • 🔀 Cross-functional collaboration can be complex
  • 🧩 Navigating complex environments in large companies

🔧 Skills

Customer relationship management
Business value quantification
Risk identification and mitigation
Cross-functional collaboration
Ability to simplify complex concepts
Consultative approach
Long-term relationship building
Creative problem-solving

🗣️ Impact

You will transform the way our largest customers work by helping them understand and extract maximum value from our product. You'll also deliver customer feedback to our product team, directly influencing the evolution of our software.

👉 Responsibilities

  • Develop and nurture relationships with customers for retention and renewals
  • Collaborate with customers to gauge product impact and quantify business value
  • Identify and mitigate customer risks
  • Promote utilization and adoption of the Airtable platform

🔍 Requirements

  • 6+ years of client management experience in B2B SaaS, management consultancy is a plus
  • Ability to simplify complex concepts for clients
  • Proven track record of risk mitigation

✨ Benefits

  • Competitive salary and compensation package
  • Opportunity to receive benefits and restricted stock units
  • Inclusion in a diverse, equal opportunity workplace
  • Potential for incentive compensation

About Airtable

Airtable is a cloud-based software platform that specializes in providing custom database solutions for businesses of all sizes. Its user-friendly interface and advanced features make it easy for teams to collaborate, automate repetitive tasks, and streamline their workflows. With a range of pricing plans tailored to different business needs, Airtable is a cost-effective solution for businesses looking to improve their data management processes.

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