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Senior Software Engineer Backend/AI (Office-Based, Senior Level) at Aircall

Aircall is looking for a Senior Backend Engineer to work on AI features and business-critical services. The role involves design, development, deployment, and the ongoing operation of these services.
Full Time

✅ Pros

  • 🚀 Joining Aircall at a pivotal moment of growth
  • 🌍 Being part of a cosmopolitan, multicultural team
  • 💸 Competitive salary package and benefits

⛔ Cons

  • 🌍 Must be willing to relocate, not a remote role
  • 📚 Fast-paced learning environment, might be challenging for some
  • 🚫 Company does not sponsor visa

🔧 Skills

Back-end development in a large scale
Experience with AWS
Knowledge about LLMs and AI architectures
Innovative problem solver
Ability to mentor team members
Strong sense of responsibility and excellence

🗣️ Impact

You'll be creating technology that enhances communication and helps over 18,000 customers make human connections. Your work will directly influence the voice solutions offered to Aircall clients.

👉 Responsibilities

  • Partake in requirements analysis and provide technical and business solutions
  • Design, architect, and deliver key modules
  • Write, test, and deploy clean scalable code
  • Participate in product and platform performance optimization

🔍 Requirements

  • 5+ years of experience in back-end development
  • Experience with AWS in a production environment
  • Candidates willing to relocate to Spain

✨ Benefits

  • Work-life balance
  • Fast-learning environment
  • Strong team spirit
  • Promotion of diversity, equity and inclusion

About Aircall

Aircall is a leading provider of cloud-based call center software. Our mission is to empower businesses to enhance their customer service and communication capabilities. With our innovative VoIP technology, businesses can securely store data in the cloud and seamlessly integrate with a wide range of external SaaS applications. Our call center software offers a comprehensive solution for businesses of all sizes. With over 80 major CRMs, help desks, marketing software, and more, Aircall streamlines and enhances communication processes. Our software stores customer data from every inbound call, including new numbers and existing customer history. Advanced features include CTI pop-ups that sync customer call logs with integrated CRM programs, eliminating the need for customers to repeat their issues to new agents. Aircall's call center software provides professional call center capabilities, consolidating main customer communication channels into one interface. This improves the organization, efficiency, and productivity of customer support and sales teams dealing with large volumes of customers. Our software offers customizable IVR menus, skill-based routing, live call monitoring, and much more. One of the key benefits of Aircall's software is its flexibility and compatibility with existing business practices. Businesses can easily customize their customer service needs based on individual requirements, making it a preferred choice for companies like QuickStay. The software can be easily downloaded from a browser or as a mobile app and installed on employees' existing electronic devices. Aircall's intuitive interface enables live note taking, tagging, and detailed analytics, facilitating follow-up strategies, after-call work for agents, and defining broader business goals. Our software helps businesses identify areas for team training and optimization, leading to improved efficiency and customer satisfaction. Implementing Aircall's call center software provides businesses with numerous benefits, including seamless software integrations, useful features, and enhanced customer service capabilities. With our powerful and user-friendly solution, businesses can streamline their communication processes and deliver exceptional customer experiences. Trust Aircall to help you build better conversations and enhance your customer support and sales operations.

Application process

10 min
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