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Remote Senior Program Manager at Affirm

Affirm is looking for a Senior Program Manager who can help scale operations, support business growth, and adapt the servicing model. The ideal candidate has solid business acumen, project management skills, and a rich experience in customer/merchant servicing space.
105K - 158K USD / YEAR
Full Time

✅ Pros

  • Competitive salary range 💰
  • The flexibility of remote work 🏠
  • Opportunity to work with a mission-driven company ⭐

⛔ Cons

  • Fast-paced work environment may not be for everyone 🏃‍♂️
  • Occasional need to work out of the assigned Affirm office 🏢
  • High expectations and responsibilities ⚖️

🔧 Skills

Project management skills
Process management skills
Understanding of customer care, fraud and merchant operations
Knowledge of shared services operations
Strong sense of urgency and accountability
Highly self-motivated
Ability to prioritize work effectively

🗣️ Impact

This role will directly influence Affirm's mission to provide better financial products to consumers. The candidate's work will support business expansion, new product scaling, and new channel expansion, thereby contributing to the overall growth of the company.

👉 Responsibilities

  • Work with the product, engineering, and operations team to plan and implement operational programs.
  • Create project scope, schedule, and budget plans.
  • Manage project stakeholders and meet their expectations throughout the project lifecycle.
  • Oversee the operationalization of programs post-launch.

🔍 Requirements

  • 7+ years of relevant experience
  • Prior project and process management experience
  • Experience in services, operations, and/or sales

✨ Benefits

  • Health care coverage
  • Flexible Spending Wallets
  • Competitive vacation and holiday schedules
  • Employee stock purchase plan

About Affirm

Affirm is a leading financial technology company that provides a convenient and transparent way for consumers to make purchases and pay over time. With the mission of offering a fair and honest alternative to traditional credit, Affirm allows customers to buy now and pay later, without any late fees or surprises. As a trusted partner, Affirm collaborates with thousands of top retailers, including well-known brands such as Amazon, Walmart.com, Target, Expedia Hotels & Vacation Packages, Peloton E-commerce, Purple, The RealReal, Priceline, and GOAT. This extensive network enables customers to shop at their favorite stores both online and in-store, with the option to pay later using Affirm. Using Affirm is simple and hassle-free. Customers can easily shop at their preferred stores and select Affirm as their payment option at checkout. Alternatively, they can request a virtual card through the Affirm app, allowing them to make purchases with as low as 0% APR. Affirm's seamless integration with popular retailers like adidas, Neiman Marcus, DICK'S Sporting Goods, SimpleTire, Casper, Bergdorf Goodman, The Tire Rack, and NECTAR Sleep makes it easy to access the benefits of Affirm's payment options. What sets Affirm apart from credit card companies is its commitment to transparency and fairness. Affirm ensures that customers are not burdened with late fees, hidden charges, or sneaky fine print. The company believes in keeping it real, providing customers with a straightforward and trustworthy payment experience, ensuring no regrets. Furthermore, Affirm offers exclusive deals and promotions to its users. By signing in, customers can access Affirm-exclusive offers from renowned retailers such as Nike, Hotels.com, The Home Depot, Best Buy, and Apple. With its wide network of partners, user-friendly platform, and commitment to transparency, Affirm is revolutionizing the way consumers make purchases and pay for them. By offering a flexible and convenient payment solution, Affirm empowers customers to enjoy their shopping experience without the financial stress associated with traditional credit options.

Application process

10 min
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