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Remote Senior Director of Partner Success at Abridge

Abridge is looking for a Director of Partner Success to join their dynamic team. They'll be responsible for ensuring customer satisfaction, product adoption, and solution expansion, while also serving as a trusted advisor to healthcare professionals.
150K - 160K USD / YEAR
United States
Full Time

✅ Pros

  • Competitive salary range 💰
  • Remote work environment 👩‍💻
  • Opportunity for impact in healthcare industry 🏥

⛔ Cons

  • Intense multitasking - managing multiple clients simultaneously 🤹
  • Requires strong technical aptitude 🤖
  • Need to understand complex software solutions 🧩

🔧 Skills

Understanding of healthcare ecosystem
Technical aptitude
Experience in Customer/Partner Success
CRM software and customer success tools knowledge
Excellent communication and interpersonal skills
Strong problem-solving skills
Proactive and results-oriented mindset
Strong organizational and project management capabilities

🗣️ Impact

The Director of Partner Success role is a unique opportunity to deliver significant value to clinicians and the larger healthcare ecosystem. This strategic role influences the future of healthcare by improving patient-clinician conversations through AI-powered technology.

👉 Responsibilities

  • Build and maintain strong relationships with healthcare professionals
  • Provide product training and onboarding support
  • Identify expansion opportunities with existing customers
  • Conduct business reviews to assess product performance

🔍 Requirements

  • 5+ years experience as a Director of Customer/Partner Success
  • Strong understanding of the healthcare ecosystem
  • Familiarity with CRM software and customer success tools

✨ Benefits

  • Unlimited PTO
  • Generous benefits package including 16 weeks paid parental leave
  • Flexible working hours
  • $1600 home office setup budget

About Abridge

Abridge is an innovative company specializing in AI technology for medical conversations. Our mission is to improve patient care and communication between healthcare professionals and patients by utilizing advanced artificial intelligence to transcribe and analyze medical conversations accurately and efficiently. Founded with the goal of revolutionizing the healthcare industry, we understand the challenges faced by both patients and healthcare providers when it comes to documenting and understanding medical information. To address these challenges, we have developed a powerful AI platform that simplifies the process of capturing and interpreting medical conversations, ultimately enhancing patient outcomes and improving healthcare delivery. Our AI technology is designed to capture and transcribe medical conversations with utmost accuracy, ensuring that no critical information is lost or misunderstood. It has the capability to process complex medical terminology and jargon, enabling healthcare professionals to easily review and analyze conversations for accurate diagnosis and treatment planning. In addition to transcription, our AI technology offers real-time insights and recommendations based on the transcribed conversations. This provides healthcare providers with valuable information to guide their decision-making process, empowering them to make more informed decisions and ultimately leading to better patient care and improved outcomes. We prioritize privacy and security, ensuring that all patient data is protected and compliant with industry regulations. Patient confidentiality and data privacy are of utmost importance to us, and we provide healthcare professionals with a secure and reliable platform to engage in medical conversations. At Abridge, we are dedicated to advancing the field of AI in healthcare and continuously strive to enhance our technology to meet the evolving needs of patients and healthcare professionals. By leveraging AI for medical conversations, we aim to transform the way healthcare is delivered, making it more efficient, accurate, and patient-centered.

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