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Senior Customer Success Manager - East at

As a Sr. Customer Success Manager, you'll be the primary liaison between Abnormal Security and its clients. You'll help clients get the most out of our platform by having a clear understanding of their objectives, and assuring their satisfaction and growth with Abnormal Security's solutions.
United States
Full Time

✅ Pros

  • 🚀 Opportunity to work with Fortune 500 companies
  • 💰 Manage a book of business of $10M ARR or more
  • 🌍 Be part of a dynamic, fast-growing industry

⛔ Cons

  • 💻 No clear mention of remote work capabilities
  • 🎓 Specific educational requirements
  • 🕰️ Intensive engagement with large accounts

🔧 Skills

Strong technical troubleshooting skills
Strong analytical and organizational skills
Ability to quickly assess and integrate inputs across functions
Knowledge of Internet and networking technologies, including email security products
Ability to establish and nurture stakeholder relationships
Strong written, spoken, and presentation skills
Ability to de-escalate issues and turn them into positive experiences
Ability to introduce and review new product features

🗣️ Impact

This is a chance to make a real difference in cybersecurity, help some of the top Fortune 500 companies achieve their security goals, and be part of a dynamic, fast-growing industry.

👉 Responsibilities

  • Serve as the 'voice of the customer' and provide feedback to internal teams
  • Prepare and deliver Business Reviews for customers
  • Increase customer adoption of key platform features to maximize ROI
  • Develop trusted advisor relationships with customers and nurture Abnormal Security champions within

🔍 Requirements

  • 8+ years experience in a customer success management role
  • Experience managing a book of business of $10M ARR or more
  • Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills and strong technical knowledge

About Abnormal Security

Abnormal Security is a leading provider of cloud email security solutions. Their mission is to help organizations prevent email and email-like attacks, automate security operations, and reduce overall spending on email security. With their extensible platform, businesses can achieve better cloud email protection while optimizing their resources. Trusted by global enterprises, Abnormal Security offers comprehensive cloud email security solutions. Their Abnormal Behavioral AI Engine is designed to prevent targeted inbound email attacks, such as credential phishing, business email compromise, and supply chain fraud. They also stop account takeovers, attacks via third-party applications, and other platform threats. In addition, Abnormal Security's platform provides email security posture management, alerting users on high-risk configuration changes to ensure a proactive approach to email security. Their automated triage and remediation capabilities enable organizations to respond swiftly to user-reported emails. What sets Abnormal Security apart is their unique approach to cloud email security. Their cloud-native, API-based architecture makes installation quick and easy, with no tuning, setup, or operational overhead required. They ingest data from various sources, including email messages, Active Directory, collaboration apps, and more, to provide comprehensive protection. Using AI-based behavioral anomaly detection, Abnormal Security builds per-user and per-organization behavioral models to detect known and emerging attacks. Their unified architecture extends protection to internal email, email accounts, and email infrastructure, as well as email-like channels such as Slack, Microsoft Teams, and Zoom. By choosing Abnormal Security, businesses can protect themselves against advanced inbound email attacks that traditional security tools may miss. Their solutions also eliminate redundant secure email gateway costs, helping organizations optimize their resources and reduce spending. Abnormal Security is committed to securing the future of organizations with their cloud email security solutions. Contact them today to discover how their platform can protect your business and provide exceptional value.

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10 min
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