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Mid-Level Remote Customer Success Manager at

The role calls for a Customer Success Manager at 1Password who is responsible for guiding Mid Market Teams and Business customers through best practices. This would involve understanding their needs and guiding them throughout their lifecycle with 1Password.
58K - 92K USD / YEAR
United States
Full Time

✅ Pros

  • 🤑 Salary range between $58,000 CAD and $78,000 CAD or $68,000 USD and $92,000 USD
  • 🌎 Fully remote work
  • 📈 Employee stock option program

⛔ Cons

  • 🚗 Occasional travel for in-person engagement
  • 🔍 Background check required
  • 🏠 You must work from your home country

🔧 Skills

Experience managing a book of business in a SaaS or Tech Customer Success role
Comfortable working with C-Level executives
Experience managing revenue retention
Optional: Experience with 1Password or another password manager
Strong communication skills
Empathetic and ability to balance teaching and listening
Passionate about discovering team needs in the workplace
Comfortable identifying opportunities for growth

🗣️ Impact

By working as a Customer Success Manager at 1Password, you’ll play a critical role in our mission to create a safer, simpler digital future for everyone. You'll be responsible for driving customer retention and ensuring they see the value of their investment with us.

👉 Responsibilities

  • Guide Mid Market Teams and Business customers through 1Password's best practices
  • Work closely with Onboarding and Account Management teams
  • Increase awareness of customer needs and priorities
  • Support customers in the annual renewal process

🔍 Requirements

  • Potential for in-person engagement and travel
  • Must complete a background check
  • Working from your home country

✨ Benefits

  • Health and wellbeing programs
  • Employee stock option program
  • Retirement matching program
  • Paid volunteer days

About 1Password

1Password is a leading provider of password management solutions for individuals and businesses. Founded in 2005, the company offers a range of products and services designed to help users securely store and manage their login credentials, personal information, and other sensitive data. 1Password's products include desktop applications for Windows, macOS, iOS, and Android, as well as browser extensions and mobile apps. The company is known for its user-friendly interface and robust features, which have earned it numerous awards and recognitions, including being named one of the "Top 100 Products You Can't Live Without" by PC World magazine and receiving a five-star rating from CNET. 1Password is privately held and has raised funding from venture capital firms such as Kleiner Perkins Caufield & Byers and Index Ventures.

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