Medallia

Medallia is a software company that specializes in providing customer experience management (CEM) solutions to businesses. The company's platform utilizes advanced text analytics and machine learning algorithms to analyze customer feedback across various touchpoints, including social media, email, chat, and surveys. Medallia's CEM solution encompasses features such as customer retention, pricing optimization, and mobile engagement. Additionally, the company offers consulting, training, and support services to help businesses leverage their technology effectively.