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Aircall

Cloud-Based Call Center Software | Aircall

Aircall Careers
Aircall is a leading provider of cloud-based call center software. Our mission is to empower businesses to enhance their customer service and communication capabilities. With our innovative VoIP technology, businesses can securely store data in the cloud and seamlessly integrate with a wide range of external SaaS applications. Our call center software offers a comprehensive solution for businesses of all sizes. With over 80 major CRMs, help desks, marketing software, and more, Aircall streamlines and enhances communication processes. Our software stores customer data from every inbound call, including new numbers and existing customer history. Advanced features include CTI pop-ups that sync customer call logs with integrated CRM programs, eliminating the need for customers to repeat their issues to new agents. Aircall's call center software provides professional call center capabilities, consolidating main customer communication channels into one interface. This improves the organization, efficiency, and productivity of customer support and sales teams dealing with large volumes of customers. Our software offers customizable IVR menus, skill-based routing, live call monitoring, and much more. One of the key benefits of Aircall's software is its flexibility and compatibility with existing business practices. Businesses can easily customize their customer service needs based on individual requirements, making it a preferred choice for companies like QuickStay. The software can be easily downloaded from a browser or as a mobile app and installed on employees' existing electronic devices. Aircall's intuitive interface enables live note taking, tagging, and detailed analytics, facilitating follow-up strategies, after-call work for agents, and defining broader business goals. Our software helps businesses identify areas for team training and optimization, leading to improved efficiency and customer satisfaction. Implementing Aircall's call center software provides businesses with numerous benefits, including seamless software integrations, useful features, and enhanced customer service capabilities. With our powerful and user-friendly solution, businesses can streamline their communication processes and deliver exceptional customer experiences. Trust Aircall to help you build better conversations and enhance your customer support and sales operations.
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Aircall

Industry
Telecommunications
Year founded
2014
Company size
501-1000
HQ Location
United States, New York, New York
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