Become a call center agent in the United Kingdom (UK)

Looking to become a call center agent in the United Kingdom (UK)?
Our comprehensive guide will help you understand what skills and knowledge you need to excel in this field. Join Gyfted's talent pool and take the first step towards a successful career as a call center agent
How to become a call center agent in the United Kingdom (UK)?
To become a call center agent in the United Kingdom (UK), there are several key steps to follow. First, it is important to possess strong communication and interpersonal skills, as these are essential for effectively interacting with customers over the phone. Additionally, having a good command of the English language is crucial, as clear and articulate communication is vital in this role. Obtaining a high school diploma or equivalent is typically required, although some employers may prefer candidates with further education or relevant certifications. It can be beneficial to pursue courses or certifications in customer service, sales, or telephone etiquette to enhance your skills and marketability. To find job opportunities, it is advisable to search online job portals, company websites, or contact recruitment agencies specializing in call center roles. Tailoring your resume to highlight relevant experience, such as customer service or sales roles, can increase your chances of securing an interview. During the interview process, showcasing your ability to handle challenging customer situations, multitask, and work well under pressure will be advantageous. Demonstrating a positive attitude, resilience, and a willingness to learn and adapt to new technologies and processes will also be highly valued by employers.
Key skills of a call center agent
A call center agent must possess excellent communication skills, both verbal and written, to effectively interact with customers. They should be able to listen actively, understand customer needs, and provide appropriate solutions. Good problem-solving skills are also essential to handle customer complaints and resolve issues. Agents should be able to multitask, manage time efficiently, and work under pressure. They should have basic computer skills and be familiar with call center software and tools. Additionally, agents should be patient, empathetic, and have a positive attitude towards customers. A call center agent's success depends on their ability to provide excellent customer service and maintain a professional demeanor.

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Core competencies of a call center agent
Core competencies of a call center agent include excellent communication skills, both verbal and written, active listening, problem-solving, and multitasking abilities. Call center agents must be able to handle high-stress situations and remain calm and professional while dealing with customers. They should also have a good understanding of the products or services they are representing and be able to provide accurate information to customers. Additionally, call center agents should be proficient in using computer systems and have good typing skills. A successful call center agent should be able to build rapport with customers and provide excellent customer service.
Salary of a call center agent in the United Kingdom (UK)
The salary of a call center agent in the United Kingdom (UK) varies, but on average, it is around £18,000 to £22,000 per year.

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What does a call center agent do?
A call center agent is responsible for handling incoming and outgoing customer calls on behalf of a company. They provide customer service, answer questions, resolve complaints, and process orders. Call center agents must have excellent communication skills, be able to multitask, and have a good understanding of the products or services they are representing. They may also be required to use computer systems to access customer information and update records. The job can be stressful, as agents may deal with angry or frustrated customers, but it can also be rewarding when they are able to successfully resolve issues and provide excellent service.
What is the best way to become a call center agent
The best way to become a call center agent is to have excellent communication skills, both verbal and written. A high school diploma or equivalent is typically required, and some employers may prefer candidates with prior customer service experience. It is also important to have a good understanding of the products or services being offered, as well as the company's policies and procedures. Many call centers provide on-the-job training, which can help new agents develop the necessary skills and knowledge. Additionally, having a positive attitude, being able to work well under pressure, and being able to handle difficult customers are all important qualities for success in this field.
How long does it usually take to become a senior call center agent
The time it takes to become a senior call center agent varies depending on the company and the individual's performance. Generally, it takes at least 1-2 years of experience as a call center agent to be considered for a senior position. However, some companies may have a faster promotion track or require additional training or certifications. Senior call center agents typically have more responsibilities, such as handling escalated customer issues and training new agents. They may also have higher pay and opportunities for further advancement within the company.

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