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Become a call center agent in Poland

Looking to become a call center agent in Poland?
Our comprehensive guide will help you understand what skills and knowledge you need to excel in this field. Join Gyfted's talent pool and take the first step towards a successful career as a call center agent

How to become a call center agent in Poland?

To become a call center agent in Poland, there are several key steps to follow. Firstly, it is important to possess strong communication and interpersonal skills, as these are essential for effectively interacting with customers over the phone. Additionally, having a good command of both written and spoken Polish and English is crucial, as most call center positions require bilingual proficiency. In terms of education, a high school diploma or equivalent is typically the minimum requirement for entry-level call center positions. However, having a degree in a relevant field such as business or communications can be advantageous and may lead to better job opportunities or career advancement. To enhance your chances of becoming a call center agent, gaining experience in customer service roles can be beneficial. This can be achieved through part-time jobs, internships, or volunteering in customer-oriented environments. Demonstrating a strong work ethic, problem-solving abilities, and a positive attitude will also make you stand out to potential employers. Lastly, it is important to familiarize yourself with the technology and software commonly used in call centers, such as customer relationship management (CRM) systems. Being comfortable with using these tools will help you navigate through customer inquiries efficiently.

Key skills of a call center agent

A call center agent must possess excellent communication skills, both verbal and written, to effectively interact with customers. They should be able to listen actively, understand customer needs, and provide appropriate solutions. Good problem-solving skills are also essential to handle customer complaints and resolve issues. Agents should be able to multitask, manage time efficiently, and work under pressure. They should have basic computer skills and be familiar with call center software and tools. Additionally, agents should be patient, empathetic, and have a positive attitude towards customers. A call center agent's success depends on their ability to provide excellent customer service and maintain a professional demeanor.

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Core competencies of a call center agent

Core competencies of a call center agent include excellent communication skills, both verbal and written, active listening, problem-solving, and multitasking abilities. Call center agents must be able to handle high-stress situations and remain calm and professional while dealing with customers. They should also have a good understanding of the products or services they are representing and be able to provide accurate information to customers. Additionally, call center agents should be proficient in using computer systems and have good typing skills. A successful call center agent should be able to build rapport with customers and provide excellent customer service.

Salary of a call center agent in Poland

The salary of a call center agent in Poland varies depending on factors such as experience, location, and company size. On average, a call center agent in Poland can earn between 3,000 to 5,000 PLN per month.

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What does a call center agent do?

A call center agent is responsible for handling incoming and outgoing customer calls on behalf of a company. They provide customer service, answer questions, resolve complaints, and process orders. Call center agents must have excellent communication skills, be able to multitask, and have a good understanding of the products or services they are representing. They may also be required to use computer systems to access customer information and update records. The job can be stressful, as agents may deal with angry or frustrated customers, but it can also be rewarding when they are able to successfully resolve issues and provide excellent service.

What is the best way to become a call center agent

The best way to become a call center agent is to have excellent communication skills, both verbal and written. A high school diploma or equivalent is typically required, and some employers may prefer candidates with prior customer service experience. It is also important to have a good understanding of the products or services being offered, as well as the company's policies and procedures. Many call centers provide on-the-job training, which can help new agents develop the necessary skills and knowledge. Additionally, having a positive attitude, being able to work well under pressure, and being able to handle difficult customers are all important qualities for success in this field.

How long does it usually take to become a senior call center agent

The time it takes to become a senior call center agent varies depending on the company and the individual's performance. Generally, it takes at least 1-2 years of experience as a call center agent to be considered for a senior position. However, some companies may have a faster promotion track or require additional training or certifications. Senior call center agents typically have more responsibilities, such as handling escalated customer issues and training new agents. They may also have higher pay and opportunities for further advancement within the company.

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